How Long Should You Keep that Call Recording?
Recorded customer interactions, whether they are landline, VoIP, mobile or chat (e.g. Skype for Business),...
Numonix Enhances Recording for MiVoice Connect to Support Mitel 400 Series IP Phones
“Many MiVoice Connect customers have approached us for a compatible recording solution for their newly...
Contact Center 2020: Asset or Liability?
In the 1990s and early 2000s, the call center was a second-class citizen within an...
Numonix Announces Collaboration with Microsoft for Teams Compliance Recording
“We welcome Microsoft’s invitation to collaborate on a compliance recording solution for Microsoft Teams with...
Are your Agents Really Listening to your Customers?
Are your contact center agents really listening to your customers or are they simply hearing...
Bringing Clarity to MiFID II/GDPR Call Recording
Bringing Clarity to MiFID II/GDPR Call Recording By now you’ve surely heard of MiFID II and...
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