APRIL 7, 2025 

Issue Resolution and Improvements

• Scaling and performance optimization
• Updated shared call email
• Added user status filtering in the User & Group playback permissions tabs
• Endpoint support added for Webex calling (ingestion service)
• Fixed call listing pagination not updating when filters change
• Added a search field for users when adding users to groups manually
• Resolved an issue where inherited playback permissions from a group membership did not highlight the user in the target permissions tab
• Resolved an issue where deactivated users were not appearing in the agent search filter on the call listing page
• Resolved an issue where agents with the same name but different email addresses were not reflecting. A tooltip to differentiate is now active
• Resolved an issue to correctly reflect the ‘play my own calls’ feature in the playback targets tab

JANUARY 27, 2025 

Issue Resolution and Improvements

• Performance optimization for improved page loading
• Retention profile updates, including optimization
• ‘Media type’ filter updated
• Audit trail redesign, optimized and export capability
• Updated shared call playback page with new icons for video modalities
• Resolved an issue with shared calls not being accessible under certain conditions
• Added new ingestion service end-point for Net2phone
• Character limit on user email addresses expanded
• Email messages implemented for transcription utilization

SEPTEMBER 29, 2024 

Issue Resolutions

• Fixed login redirect issue that briefly returned users to the login page.
• Ensured all logins redirect to the dashboard, resolving issues with saved bookmarks and SSO logins.

SEPTEMBER 22, 2024 

Issue Resolutions and Improvements

• Addressed sorting and pagination issues with transcription search enabled.
• Renamed “Recorder” option to “RECITE” for clarity.
• Removed the “Status” option from the call listing grid sort order.
• Expanded group page user view limit from 200 to 2500 and added search functionality.
• Enhanced transcription search to work with all existing filters, including date range.
• Resolved blank screen issue when logging in after switching domains.
• Added media type filtering on the Call Listing page, functioning on an “OR” basis.
• Introduced group filtering on the Call Listing page.
• Updated search filter behavior to require a search button click to execute searches.
• Retired the “More” filter selection on the Call Listing page.
• Temporarily removed tags search filter.
• Removed constraints on endpoint names to allow spaces and special characters.
• Improved agent search filter performance for high agent counts.
• Fixed intermittent blank screen issue during SSO login.
• Resolved issues preventing users from approving call delete requests.
• Changed participant count display on the call listing page to show a popup with participant names.
• Added user search functionality in groups by typing names.
• Resolved issues with the session timeout screen not logging users out correctly.
• Fixed video playback indication issues for certain time periods.

JULY 21, 2024 

Enhancements

• Limited maximum number of returned transcription search results to 100K.
• Improved messaging for users when transcription search returns too many records, now displaying the result count.
• Improved playback synchronization

Issue Resolutions

• Corrected playback issues for calls with multiple screen share segments.
• Fixed problems with closing shareable link dialog box and ensuring correct dialog behavior.
• Corrected issues with assigning profiles to groups and ensuring dropdowns populate correctly.
• Fixed problems with the shared call dialog and navigation breadcrumbs on the license details page.