Collections Agencies
Numonix IXCloud, Recite, and TRAAS solutions enable collections agencies to navigate strict compliance, secure sensitive debtor data, and optimize operations.
Numonix addresses critical needs such as data protection, dispute resolution, and agent efficiency, helping agencies maintain trust and improve recovery rates.
Regulations:
FDCPA, GDPR, PCI DSS, CCPA, TCPA, Notification of Recording (State level).
Key Features for COLLECTIONS AGENCIES Clients
Data Security, Privacy, and Policy
- 256-bit AES encryption (IXCloud, TRAAS) secures debtor data, aligning with GDPR and CCPA.
- PCI compliance muting (IXCloud, TRAAS) conceals payment details, meeting PCI DSS standards.
- Recite’s sensitive data concealment prevents exposure of personal info, supporting FDCPA and GDPR.
- ISO 27001 certification enhances security posture, ensures regulatory compliance, and builds customer trust.
- SOC 2 Type 2 accreditation provides robust security assurance, boosts customer confidence, and facilitates compliance readiness.
Flexible Storage for Compliance
- IXCloud’s 15+ Azure datacenters ensure data residency compliance with GDPR and CCPA.
- TRAAS’s storage options (Azure BLOB, S3) meet jurisdictional data retention requirements.
Comprehensive Interaction Capture
- Omnichannel recording (IXCloud, Recite) captures voice, video, supporting FDCPA’s recordkeeping rules.
- TRAAS’s Teams-certified engine records debtor calls, ensuring GDPR-compliant documentation.
Dispute Resolution and Auditability
- IXCloud’s speech analytics enables quick retrieval for FDCPA dispute resolution.
- Recite’s search and permission controls support GDPR and CCPA-compliant audits.
User experience
- Search by comment and keyword (IXCloud, Recite) simplifies record retrieval, saving time and effort.
- Numonix’s broad range of integrations future proofs your IT infrastructure and protects your legacy assets.