CONTACT CENTER

Numonix IXCloud, Recite, and TRAAS solutions empower contact centers—across industries like retail, telecom, and customer service—with tools to enhance agent performance, ensure compliance, and improve customer experience.

Numonix addresses key needs such as quality management, data security, and operational efficiency, enabling contact centers to deliver exceptional service while meeting regulatory and customer expectations.

f6b1efba2897e6598dce2cf06004f347821067d6 | Numonix

Regulations:
GDPR, PCI DSS, and CCPA.

Key Features for CONTACT CENTER Clients

Capa 1 3 | Numonix

Data Security, Privacy, and Policy

  • 256-bit AES encryption (IXCloud, TRAAS) protects customer data, meeting GDPR and CCPA standards.
  • PCI compliance muting (IXCloud, TRAAS) conceals payment details, ensuring PCI DSS compliance.
  • Recite’s sensitive data concealment prevents exposure of personal information, supporting GDPR 
and CCPA.
  • ISO 27001 certification enhances security posture, ensures regulatory compliance, and builds customer trust.
  • SOC 2 Type 2 accreditation provides robust security assurance, boosts customer confidence, and facilitates compliance readiness.
Group 17491 | Numonix

Flexible Storage for Compliance

  • IXCloud’s 15+ Azure datacenters ensure data residency compliance with GDPR and CCPA.
  • TRAAS’s storage options (Azure BLOB, S3) meet jurisdictional data retention requirements.
Record icon | Numonix

Comprehensive Interaction Capture

  • Omnichannel recording (IXCloud, Recite) captures voice, video, supporting GDPR’s recordkeeping needs.
  • TRAAS’s Teams-certified engine records customer interactions, ensuring PCI DSS-compliant documentation.
Management 1Industries | Numonix

Quality Management and Dispute Resolution

  • Recite’s scorecards and 50 modifiable reports optimize agent performance, reducing compliance risks.
  • IXCloud’s speech analytics enables quick retrieval for dispute resolution, aligning with GDPR and CCPA.