FINANCIAL SERVICES

Numonix IXCloud, Recite, and TRAAS solutions empower financial services firms—banks, investment firms, and insurers—to meet strict compliance, security, and efficiency demands.

Numonix helps financial services companies adhere to applicable regulations by securely capturing and managing interactions across voice, video, and digital channels. Numonix addresses critical needs such as data protection, auditability, and operational performance, enabling firms to maintain trust and streamline processes.

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Regulations:
Dodd-Frank, MiFID II, GDPR,
PCI DSS, SEC 17A-4]

Key Features for Financial Services Clients

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Data Security, Privacy, and Policy: 

  • 256-bit AES encryption (IXCloud, TRAAS) secures data by assigning a unique key to each call, ensuring that even if a client’s Azure environment were to be compromised that the call data file itself would still be unreadable, aligning with GDPR and PCI DSS.
  • PCI compliance muting (IXCloud, TRAAS) conceals payment data, meeting PCI DSS standards.
  • Custom recording rules (all solutions) capture trade-related communications for Dodd-Frank and MiFID II.
  • ISO 27001 certification enhances security posture, ensures regulatory compliance, and builds customer trust.
  • SOC 2 Type 2 accreditation provides robust security assurance, boosts customer confidence, and facilitates compliance readiness.

 

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Data Sovereignty and Storage Flexibility (GDPR, MiFID II): 

  • IXCloud’s 15+ Azure datacenters ensure data residency compliance with GDPR and MiFID II.
  • TRAAS’s flexible storage (Azure BLOB, S3) meets jurisdictional requirements.

 

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Comprehensive Interaction Capture (Dodd-Frank, MiFID II): 

  • TRAAS’s Teams-certified engine records meetings and calls, supporting Dodd-Frank compliance, including features that allow for a requested GDPR delete and that allow calls to be automatically set up for specific retention policies 
by group.
  • Omnichannel recording (Recite, IXCloud) captures voice, video for MiFID II trade reconstruction.

 

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Auditability and Dispute Resolution (Dodd-Frank, MiFID II, GDPR): 

  • IXCloud’s speech analytics enables audit-ready retrieval for MiFID II’s retention rules – including features that allow visibility into activity in a specific call record – who has accessed it, played it back, emailed it, shared it, added or removed a note, or placed 
on legal hold.
  • Recite’s search and permission controls support GDPR-compliant dispute resolution.

 

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User Experience: 

  • Intra Sync allows all user provisioning to be done in Microsoft Active Directory using preset playback permissions – all provisioning is done in one place, saving considerable time and effort and limiting admin access.
  • Transcription-as-a-Service keyword search allows the user to quickly find relevant call information.