HEALTHCARE

Numonix IXCloud, Recite, and TRAAS solutions enable healthcare organizations—hospitals, clinics, and telehealth providers—to ensure compliance, protect patient privacy, and enhance care delivery.

Numonix’s suite of call recording solutions address stringent requirements by securely capturing and managing patient interactions across voice, video, and digital channels, supporting auditability and
operational efficiency.

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Regulations:
HIPAA, GDPR, and PCI DSS

Key Features for HEALTHCARE Clients

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Patient Data Privacy, Security, and Policy

  • 256-bit AES encryption (IXCloud, TRAAS) safeguards patient data, meeting HIPAA and GDPR standards.
  • PCI compliance muting (IXCloud, TRAAS) conceals payment details, ensuring PCI DSS compliance.
  • Recite’s sensitive data concealment prevents unauthorized exposure or downloading, roles based access, playback permissions and reasons, supporting HIPAA.
  • ISO 27001 certification enhances security posture, ensures regulatory compliance, and builds customer trust.
  • SOC 2 Type 2 certification provides robust security assurance, boosts customer confidence, and facilitates compliance readiness.
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Data Sovereignty and Flexible Storage 

  • IXCloud’s 15+ Azure datacenters ensure data residency compliance with HIPAA and GDPR.
  • TRAAS’s storage options (Azure BLOB, S3) meet jurisdictional regulations.
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Comprehensive Interaction Capture for Telehealth

  • Omnichannel recording (IXCloud, Recite) documents telehealth and patient inquiries for HIPAA recordkeeping.
  • TRAAS’s Teams-certified engine captures virtual appointments, supporting HIPAA compliance.
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Auditability and Dispute Resolution

  • IXCloud’s speech analytics enables rapid audit retrieval for HIPAA compliance.
  • Recite’s search and permission controls facilitate GDPR-compliant dispute resolution.
  • Dispute resolution: scheduling, billing collections, and other administrative tasks can be captured in a secure, compliant environment.
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User Experience: 

  • Flexible device compatibility within the Teams environment allows providers using tablets or other Teams certified devices to take notes while mobile in a secure, compliant environment.
  • Transcription-as-a-service gives providers the ability to transcribe patient notes in a secure, HIPAA compliant environment.