On-premises or hybrid – for any integration.
Who needs Recite? Enterprise customers who need a customizable, on-premises recording solution to maintain control over data and integrate with legacy PBX/UC systems.
Recite is a stand-alone recorder designed to safely, securely, and flexibly store call recordings from industry-leading platforms on-premises, in your data center – or, for those who want hybrid redundancy, in the cloud via IXCloud, as well.
Recite is the flexible choice for non-Teams applications, integrating with industry leading platforms – including Cisco, Avaya, and others.
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Key Features
- On-premises, all-in-one interaction recording and quality management solution.
- Extensive customization: 80 widgets/dashboards, 100 replay permission levels, 50 pre-designed/modifiable reports.
- Supports 8 recording modalities (e.g., voice, video, screen sharing).
- Compatible with industry leading integrations.
- Four built-in storage options for flexible data management.
- Intuitive web-based interface for quick search and retrieval of recordings.
- Quality management tools like scorecards and performance evaluation reports.
- Conceals sensitive information (e.g., customer data) based on recording policies.
- Ideal for dispute resolution, agent training, and regulatory compliance verification.
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