Hidden Costs of NOT Recording Customer Calls
Although interaction recording software can be quite reasonable when you consider subscription pricing and a low...
Factors to Consider when Recording Skype for Business and Microsoft Teams
Now that it’s 2020, it’s time to consider recording your Skype for Business and Microsoft Teams...
How Long Should You Keep that Call Recording?
Recorded customer interactions, whether they are landline, VoIP, mobile or chat (e.g. Skype for Business),...
Numonix Enhances Recording for MiVoice Connect to Support Mitel 400 Series IP Phones
“Many MiVoice Connect customers have approached us for a compatible recording solution for their newly...
Contact Center 2020: Asset or Liability?
In the 1990s and early 2000s, the call center was a second-class citizen within an...
Numonix Announces Collaboration with Microsoft for Teams Compliance Recording
“We welcome Microsoft’s invitation to collaborate on a compliance recording solution for Microsoft Teams with...
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