Cisco Call Recording

Integrations with Cisco

RECITE tightly integrates with Cisco UCCX and Cisco UCCE in both Automatic Call Recording and flexible Passive Span Port Call Recording configurations.

RECITE Meets Your Interaction Recording Needs:

▸ Automatic recording of users / devices via Cisco BIB or Passive via Port Mirroring
▸ Centralized recording of Internal, PSTN & Conference
▸ Easily follow the call to understand the customer’s real experience
▸ Single, Multi-Site, Regional and Geographic deployments
▸ SharePoint & Azure cloud integrations for superior archiving and storage

Easy Recording of Cisco:

1. Using Cisco BIB active integration, the CM delivers the speech (two RTP streams) to the recording server through a Session Initiation Protocol (SIP) trunk established between the Unified Communications Manager server and RECITE.
a. Optionally configure a recording tone to play to the agent, customer or both.
2. Using Port Mirroring, RECITE can passively decode a Cisco Skinny or SIP endpoints
a. No option for recording tone in passive environment

Why RECITE for Cisco:

▸ It’s affordable. Concurrent based recording licenses with no forklift upgrades.
▸ It’s easy to install and manage. A typical install can be done in less than 1 day.
▸ It’s versatile. Record other telephony environments from the same RECITE solution.
▸ It’s flexible. Deploy on a Physical or Virtual (VMware or Hyper-V) server.

What Clients Are Saying...

"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support."

“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!”

“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.”

“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.”

“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.”

“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.”

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Cisco Call Recording

Cisco Call Recording

Integrations with Cisco

RECITE Meets Your Interaction Recording Needs:

Easy Recording of Cisco:

Why RECITE for Cisco:

What Clients Are Saying...

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