Numonix Launches IXCloud for Cisco Webex

Cloud-native, Fully Compliant, Compliance Call Recording Solution Now Available for Webex Calling and Webex Contact Center

Numonix is pleased to announce the launch of its compliance recording IXCloud solution for Cisco Webex calling and contact center, available immediately in the Cisco App Hub.

“This is very much a case of Numonix being responsive to both our customers and our partners,” Numonix VP of Sales Andy Whiteside says. “We’re happy to be able to deliver this solution as quickly as we have. We have a number of important partners who have considerable Webex customer bases, so we’re thrilled to be able to put a tried-and-true solution in their hands.” 

Numonix co-founder and CEO Michael Levy says of this new integration, “Our Webex solution is delivered through our award-winning cloud-native IXCloud platform, which is well known in the market through our Teams integration. So now, customers who have standardized on Webex can take advantage of virtually the same feature set. Plus, IXCloud is SOC 2 accredited.”

Key Cisco Webex IXCloud integration product features include: 

• Call Details: Dive a little deeper into the call on the call details page. Review transcription (if purchased), see a call activity audit, add comments, place a legal hold, or request a GDPR deletion.
• Call Listing: Easily search and retrieve calls through an intuitive call listing page. Search by agent, date and time, caller name and number, and more… Keyword search is available if the transcription is enabled.
• Regulatory Audit Friendly: Comprehensive set of tools allow you to complete comprehensive audits quickly and easily including a comprehensive audit trail, playback log with call reason, call activity log, and more.
• Securely Share a Call: Calls are encrypted in 256BIT AES Encryption and digitally signed for tamper-proofing. Securely share calls with internal or external contacts without downloading an unencrypted file.iew recorded call metrics, storage, and transcription utilization in a single dashboard.

To learn more about our Cisco Webex IXCloud integration or to schedule a demo, hit the “Contact Us” button at the top of the website.

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