Microsoft has announced on their Teams blog that Conference Mode is now live:

Remember a few weeks ago when we told you Microsoft’s Conference Mode for Call Queues was coming soon – and we gave you step-by-step instructions on what to do when the time comes, but not to do it yet?

The time has come. You need to do it now.

“Announcing Compliance Recording ISV Support for Call Queues in Microsoft Teams Phone”

Per their blog post, Microsoft’s announcement states that, “compliance recording for call queues enables organizations to use third-party solutions to record the entirety of call queue calls, supporting regulatory compliance and a seamless caller experience… This new feature helps simplify management across large enterprises, support dynamic rep membership, and improve regulatory compliance through seamless integration.”

Per the blog post, Microsoft highlights the following: 

• Less administration overhead: Calls are recorded at the call queue level, not at individual participant level, ensuring less administration overhead.
• Conference-mode only: Available exclusively for conference-mode call queues.
• Improved caller experience: Eliminates redundant announcements and ensures the recorder is present before the agent joins.
• Customizable announcements: Configure a custom message to inform callers that their call “may” be recorded, played after the initial greeting and in tandem with recorder invitation which results in faster connection times.

We recently published a comprehensive step-by-step guide on configuring Conference Mode, courtesy of our Technical Support Manager, Michael Williams – you can find his PDF guide, as well as his video walk-through, right on the Numonix blog. 

We were proud to say that we were the first compliance call recording partner to be ready for Conference Mode – and we’re ready now, if you need help. Feel free to check in with our support team if you need assistance.

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