New IXCloud Enhancements: Our January 2026 Updates
Numonix begins the year with a powerful set of updates to IXCloud, reinforcing our
commitment to monthly product innovation. This first release of the month introduces a
significant new integration, a redesigned and more intuitive user interface, and a range
of new features that expand transparency, compliance, and ease of use. We also close
with a preview of what is arriving before the end of the month.
These updates will be live for all customers beginning January 19, 2026.
New Integrations: Zoom Recording Ingestion
As part of our initiative to deliver at least one new integration per month, this release
brings native Zoom recording ingestion to IXCloud. Customers can now connect
IXCloud directly to a Zoom environment and ingest recordings automatically using a
new dedicated endpoint.
Admins can import all recordings or select only specific user groups. Once
authenticated, IXCloud retrieves Zoom recordings periodically and treats them as if they
were recorded natively within the platform.
This unlocks full IXCloud functionality: search, filter, playback, transcription, analytics,
tagging, and more.
“Once the recording comes into our IXCloud, it is considered as natively recorded by us,
and you can do all sorts of action that you are doing with MS Teams recordings.”
— Prakash Samiyappan, CTO Numonix
Organizations with legacy Zoom recordings will also benefit, as IXCloud allows them to
consolidate all historical and new recordings into a single, searchable, compliant
repository.
UI Enhancements: Two Clicks to Anywhere
A major focus of this release is a refreshed user interface designed to streamline every
interaction. While all functionality remains intact, the layout, navigation, and filtering
system have been redesigned for usability and efficiency.
The redesigned call listing page now features a simplified, more powerful filtering bar.
Users can select specific fields, apply wildcard searches, and quickly narrow results by
queue, agent, or other attributes. This increases precision and reduces unnecessary
system load.
These changes reflect a guiding design philosophy: a user should never need training to
use IXCloud.
“We spent a lot of time in making the UI more minimalistic, with all the functionalities still
available. Everything is ease of access. Everything is in front of you. You basically
select the filter and do it.”
— Prakash Samiyappan, CTO Numonix
The call details page has also been reworked. All essential information is grouped
logically, the color scheme is clearer, and video and screen share elements are easier
to view. Playback performance is significantly improved, loading instantly and
synchronizing video and screen share seamlessly.
Additional enhancements include the ability to filter nearly every list by type, including
endpoints and groups. These refinements simplify daily workflows and reflect our
commitment to a “two clicks to anywhere” experience.
New Features: Expanded and More Transparent Audit Trail
Compliancedriven teams will appreciate one of the most impactful upgrades in this
release: a fully expanded audit trail that captures every meaningful user action.
Previously, the audit trail focused on configuration changes or permission updates. The
enhanced version now includes search activity, playback actions, navigation
interactions, and a complete, chronological record of each user session.
This enhanced audit capability allows supervisors and compliance teams to understand
what users viewed, accessed, searched for, or played. Each action is time-stamped and
associated with call IDs, agents, and session details.
Audits can now be filtered by user, enabling targeted reviews. Everything visible on
screen can also be exported as PDF or CSV for reporting or regulatory documentation.
“It is complete transparency. A supervisor can log in and see clearly each and every
user’s activity and who did what.”
— Prakash Samiyappan, CTO Numonix
This deeper level of visibility strengthens compliance defense, dispute resolution, and
internal oversight.
Coming Soon: Expanded Microsoft Teams Capabilities
The release video also previews enhancements arriving before the end of the month,
focused primarily on Microsoft Teams recording.
“We currently support interactive roster, and that functionality is going to be available to
customers by end of this month.”
— Prakash Samiyappan, CTO Numonix
Three new capabilities are on the way:
- Interactive roster (also known as partial roster)
- OAuth 2.0 authentication for the recorder bot, enabling multitenant support and
stronger security boundaries - Live monitoring, allowing authorized supervisors to listen to calls in real time as
they occur
These features further strengthen IXCloud as a platform built around flexibility, security,
and operational readiness.
“Each tenant is partitioned properly with its own boundaries, and everything is secured.”
— Prakash Samiyappan, CTO Numonix
Numonix will continue to release monthly IXCloud enhancements throughout the year, with a consistent focus on usability, integrations, and customer value.
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