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Agents Listening To Customers

Are your Agents Really Listening to your Customers?

Posted by admin on August 26, 2019 | Featured

Are your contact center agents really listening to your customers or are they simply hearing them? It’s one thing to … Read More

Tags: Call Recording, chat recording, interaction recording, Numonix, omnichannel, quality monitoring, RECITE, sk4b recording, skb recording, Skype for Business, skype for business recording, speech analysis, top call recording kpis, voice recording

Gdpr Mifidii

Bringing Clarity to MiFID II/GDPR Call Recording

Posted by admin on February 23, 2018 | Featured

Bringing Clarity to MiFID II/GDPR Call Recording By now you’ve surely heard of MiFID II and GDPR – two new regulations … Read More

Questions to consider before purchasing a Call Recording Solution:

Posted by admin on April 27, 2016 | Featured

Typically, the decision to implement a call recording solution is a reactive one. Many companies finally purchase a system only … Read More

Tags: call recorder, Call Recording, call recording solution, compliant call recording, quality management

Will Your Company be placed on Hold as Communications Technology Evolves?

Posted by admin on April 26, 2016 | Featured

As connectivity improves and companies adopt more advanced IP PBX’s and UC products; legacy technology in Call Recording will struggle … Read More

Tags: Call Recording, call recording solution, interaction recording, lync call recording, microsoft lync