A simple, powerful cloud-native repository for call recordings

Who needs IXCloud? Enterprise customers who have standardized on Teams and need a robust, fully compliant call recording solution hosted in the  cloud – and who put a high value on data security.

IXCLOUD is a cloud-based central repository for all your call recordings and interactions, leveraging integrations from all leading platforms.

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IXCloud

A cloud-native, fully managed recording solution built for compliance, scale, and speed.

Cloud & Deployment

Cloud-native Azure Software-as-a-Service (SaaS) interaction recording solution.
Fully managed, requiring no physical or virtual servers for deployment or maintenance.
Quick deployment – recording endpoint provisioned in minutes
Scalable storage: Numonix utilizes Microsoft Azure, allowing you the flexibility to maintain data sovereignty through a network of global datacenters.
99.999% uptime with geo-redundancy  for business continuity

Recording Capabilities

Record on Demand via native Teams app with PCI compliance muting
Customizable rules engine: call scenario, participant, keywords, etc.

Compliance & Security

Compliance certified for Microsoft Teams, AWS, Cisco, Avaya, SIPREC
Role-based access control and two-factor authentication
256-bit AES encryption 
GDPR, MiFID II, HIPAA, and data sovereignty compliant

Analytics & Integration

Built-in speech analytics and keyword search
API framework for integration and  custom development

Subscription Services

Feature

Description

Business

Per user/Month

(Teams PBX)

Enterprise

Per user/Month

(Teams + Other)

Hybrid

Per user/Month

(Ex-Teams)

AUDIO RECORDING

Recording of audio modality

VBSS RECORDING

Recording of Video-Based Screen Sharing.

VIDEO

Recording of Video.

ROLE BASED SECURITY (CUSTOM ROLES)

Create custom roles with permissions to allow or restrict access/edit to various elements of the tenant.

PLAYBACK PERMISSIONS

Restrict or allow view/playback of calls on a user or group basis.

DASHBOARD WIDGETS

Dashboard with widgets on recorded call activity, storage usage and transcription usage.

GRS STORAGE (1TB INCLUDED)

Geo-redundant storage for interactions stored (Using Azure GRS, uptime is 16 9’s).

256BIT AES ENCRYPTION

Each call is encrypted with its own unique encryption key – 256BIT AES

LEGAL HOLD

Apply legal hold to calls that should be excluded from custom retention purges.

SHARED LINKS

Share expiring links to call without sending unencrypted copies. Links can be disabled before expiration if required.

COMPRESSION

Compression applied to calls to reduce storage requirements. Compression can be disabled.

CUSTOM RETENTION PROFILES

Create custom retention profiles and assign them to groups. Retention applied by number of days.

SECURITY PROFILES

Apply roles to security profiles to assign group-based roles.

OPENAPI ACCESS

Access to the IXCloud OPENAPI (Documentation to be provided on request).

TENANT RECORDING PROFILE

Create tenant recording rule (Restrict to only record PSTN only, meetings, internal, external, incoming, outgoing calls).

GROUP RECORDING PROFILES

Create custom recording rules and assign them to groups. (Restrict to only record PSTN, meetings, internal, external, target by keyword in meeting invitation, do-not record by organizer and keyword. Multiple permutations available).

AD SYNC

Auto-provision users and targets using AD-Sync. Users in AD groups are automatically configured or removed in IXCloud.

BRING YOUR OWN STORAGE ACCESS

Connection to use your own Azure storage blob instead of the platform included BLOB.

RECORD ON DEMAND APP

Record-on-demand Teams app (For users who wish to use on-demand recording)

PCI MUTING APP

PCI muting App (For users who wish to do compliance muting while taking sensitive information)

CANCEL RECORDING APP

Stop and Cancel Recording. The option to stop and purge a recording in progress.

TEAMS+ OTHER

Connector/Configuration