Overview

XCloud provides flexible compression options and profiles to help organizations balance audio quality, storage efficiency, and compliance requirements. Administrators can tailor recording formats by group or use case.

Compression Options

• GSM (8,000 Hz, mono)
  Highly compressed, efficient storage; suitable for compliance with minimal footprint.
• A-law / μ-law (16,000 Hz, stereo)
  Better audio quality; stereo separation improves transcription accuracy and supports audits.
• PCM (high fidelity)
  Maximum audio quality; largest storage footprint for premium use cases.

Functionality

• Mono and stereo options available.
• Stereo enables RX/TX stream separation for transcription and analysis.
• Administrators can select compression profiles per group or scenario.

Compliance Significance

• Flexible compression ensures adherence to storage and retention policies.
• Stereo recording enhances transcription accuracy, supporting audits and investigations.