Overview

IXCloud provides OpenAPI access to enable seamless integration with external systems, applications, and workflows. This ensures organizations can extend IXCloud’s compliance recording capabilities into their broader technology ecosystem.

Functionality

• Standards-based RESTful API endpoints for secure data exchange.
• Access to key IXCloud features including:
  • Call metadata retrieval.
  • Playback controls (subject to permissions).
  • Audit log queries.
  • Storage and retention management.
• Authentication and authorization aligned with IXCloud’s roles-based security model.

Use Cases

• Integrating IXCloud recordings into CRM or case management systems.
• Automating compliance workflows (e.g., flagging calls for review).
• Building custom dashboards or analytics pipelines.

Compliance Significance

• Ensures organizations can meet regulatory requirements while maintaining interoperability.
• Provides transparency and auditability across integrated systems.
• Supports extensibility without compromising security or compliance.