In the dynamic landscape of today’s hybrid work culture, the question “You work where?” has evolved into a celebration of … Read More
Numonix
Blog Post: Recordobot – Your Trusted Recording Companion
With event season coming into full swing globally, we’d like to highlight a key player here at Numonix, Recordobot. In … Read More
How LLMs and GPTs Solved the Auto QM Conundrum of Human Interaction
Quality management has always been a critical aspect of customer service, requiring trained staff to evaluate calls and interactions to … Read More
Navigating Large Language Models: Harnessing Innovation While Mitigating Risks (Part 2)
In today’s digital era, where innovation knows no bounds, Large Language Models (LLMs) stand out, signaling the next era of … Read More
The Edge of Innovation: Large Language Models (LLMs) in Modern Workplaces
In today’s technology-driven world, businesses must adapt to stay ahead of the curve. One of the most significant advancements is … Read More
IXCloud Helps you Comply with MiFID II
Infograph Links Global Banking and Finance MiFID II Call Recording Regulations from ESMA
Don’t Let Data Privacy and Compliance Lapse During COVID-19
While these times are certainly unprecedented, some things must remain the same – namely customer data privacy, compliance and risk … Read More
Hidden Costs of NOT Recording Customer Calls
Although interaction recording software can be quite reasonable when you consider subscription pricing and a low total cost of ownership (TCO), … Read More
Factors to Consider when Recording Skype for Business and Microsoft Teams
Now that it’s 2020, it’s time to consider recording your Skype for Business and Microsoft Teams interactions. You have contact center … Read More
