Infograph Links Global Banking and Finance MiFID II Call Recording Regulations from ESMA
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Don’t Let Data Privacy and Compliance Lapse During COVID-19
While these times are certainly unprecedented, some things must remain the same – namely customer data privacy, compliance and risk … Read More
Hidden Costs of NOT Recording Customer Calls
Although interaction recording software can be quite reasonable when you consider subscription pricing and a low total cost of ownership (TCO), … Read More
Factors to Consider when Recording Skype for Business and Microsoft Teams
Now that it’s 2020, it’s time to consider recording your Skype for Business and Microsoft Teams interactions. You have contact center … Read More
How Long Should You Keep that Call Recording?
Recorded customer interactions, whether they are landline, VoIP, mobile or chat (e.g. Skype for Business), can be a real savior … Read More
Contact Center 2020: Asset or Liability?
In the 1990s and early 2000s, the call center was a second-class citizen within an organization. There’s no refuting that. … Read More
Are your Agents Really Listening to your Customers?
Are your contact center agents really listening to your customers or are they simply hearing them? It’s one thing to … Read More
