WEBEX BY CISCO
Introducing IXCloud for Cisco Webex and Contact Center Compliance Recording Solution
The ultimate cloud-native platform that guarantees
your business meets the highest compliance
standards, effortlessly.
This easy-to-deploy, cost-effective solution ensures seamless operation while ticking all the necessary compliance boxes.
With a host of advanced features designed to enhance agent performance and drive productivity, IXCloud enables efficient recording and monitoring of conversations, fortifies data security, and ensures your business stays agile in the face of regulatory changes.
Experience the next level of operational efficiency, compliance, and performance – get started today and elevate your business to new heights with IXCloud.
INNOVATIVE FEATURES
ROLES-BASED ACCESS CONTROL
CALL PLAYBACK LOG
GRANULAR RETENTION PROFILES
LEGAL HOLD
CALL PLAYBACK LOG
SECURELY SHARE CALLS
GDPR DELETION
CALL ACTIVITY RECORD
TRANSCRIPTION INCLUDING KEYWORD
OPEN API
BENEFITS
Enhanced compliant repository for your calls
LONG-TERM STORAGE
Quick and hassle-free deployment
Meets various regulatory compliance standards including HIPAA, MIFID II, GDPR and more
Easy to deploy and maintain
CLOUD-NATIVE: SCALABLE, RESILIENT & EASY TO MANAGE
Data Sovereignty
Options to bring your own Azure storage account
PRODUCT FEATURES
CALL DETAILS
Dive a little deeper into the call on the call details page. Review transcription (if purchased), see a call activity audit, add comments, place a legal hold, or request a GDPR deletion.
CALL LISTING
Easily search and retrieve calls through an intuitive call listing page. Search by agent, date and time, caller name and number, and more… Keyword search is available if the transcription is enabled.
DASHBOARD
View recorded call metrics, storage, and transcription utilization in a single dashboard.
SECURELY SHARE A CALL
Calls are encrypted in 256BIT AES Encryption and digitally signed for tamper-proofing. Securely share calls with internal or external contacts without downloading an unencrypted file.
Need step-by-step deployment guidance?
Start here.
Click on the buttons below to view
Webex Calling or Webex Contact Center setup directions.
CLIENT TESTIMONIALS“We couldn’t have launched without it.”
Numonix’s TRAAS let us embed compliant Teams recording into our AI product without delay — We couldn’t have launched without it.
“Numonix is a Top Tier Microsoft Partner”
Numonix is a Top Tier Microsoft Partner and a go-to solution for Teams call recording in compliance-heavy environments.
“Numonix has provided outstanding support throughout our engagement”
We have been a customer of Numonix for 3 years, and we are in a highly regulated business. IXCloud has been an invaluable resource for recording our Microsoft Teams interactions, simplifying our compliance audits, and enabling us to remain compliant with various regulations. Numonix has provided outstanding support throughout our engagement, and we consider it to be a critical supplier to our business…
“Numonix’s service is exceptional!”
Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!
“Numonix has provided outstanding support “
Numonix has provided outstanding support throughout, and we consider it to be a critical supplier to our business.
“Numonix team has been unvbelievable”
The Numonix team has been unbelievable. From installation to complex customizations, they pushed hard to ensure a successful implementation.
“Numonix has been an invaluable resource”
Numonix has been an invaluable resource for recording our Microsoft Teams interactions, simplifying our compliance audits, and enabling us to remain compliant with various regulations.