Overview

Audio recording is the foundational capability of IXCloud, enabling organizations to capture voice interactions across diverse platforms and scenarios. This ensures compliance, quality assurance, and operational transparency.

Supported Platforms & Integrations

• Microsoft Teams (internal, PSTN, external, mobile calls, meetings).
• Cisco (Call Manager, Contact Center, Webex calling).
• Avaya (Aura, IP Office).
• Zoom (supported via integrations).
• SIP-based interactions (including SIPREC).
• Net2Phone native platform.
• Mitel (coming soon).

Compression & Quality Options

• Multiple compression formats available (GSM, A-law, μ-law, PCM).
• Sampling rates: 8,000 Hz and 16,000 Hz.
• Mono and stereo recording supported depending on integration.

Export & Playback

• Audio files can be exported as WAV with metadata.
• Stereo support available for improved transcription accuracy.

Compliance Significance

• Comprehensive coverage across hybrid environments ensures all calls are captured.
• Flexible compression options balance storage efficiency with audio quality.
• Exportable, metadata-rich files support audit and regulatory requirements.