Overview

Playback permissions define who can access recorded calls, ensuring granular control over sensitive data.

Permission Assignment

• Configurable at the individual user level.
• Configurable at the group level (e.g., supervisors, regulators).

Playback Logging & Auditability

• Playback logs record:
  • Who accessed a call.
  • When playback occurred.
  • Optional “reason for playback” field.
• Logs can be exported for compliance audits.

Compliance Significance

• Prevents unauthorized access to sensitive recordings.
• Provides transparency and accountability for playback activity.
• Supports regulatory requirements for audit trails.