Overview

IXCloud’s Legal Hold feature ensures critical recordings are preserved beyond standard retention policies when required for investigations, litigation, or training. This guarantees evidence integrity without disrupting normal compliance workflows.

Functionality

• Call-level hold: Preserve specific calls indefinitely.
• User-level hold: Preserve all calls for a specific user.
• Overrides retention policies until the hold is removed.
• Once lifted, calls resume their normal deletion cycle.

Compliance Significance

• Ensures evidence is preserved during regulatory investigations and litigation.
• Simplifies compliance management without complex group reassignments.
• Supports both regulatory and internal business needs for defensibility.