Overview

Retention profiles define how long recorded calls are stored in IXCloud, ensuring compliance with both regulatory mandates and internal business policies.

Functionality

• Administrators can configure retention periods by group or user.
• Retention can be set to meet:
  • Regulatory requirements (e.g., MiFID requires 7 years).
  • Business policies (e.g., 30 days, 3 months, or custom durations).
• Calls are automatically deleted once the retention period expires, unless legal hold is applied.

Compliance Significance

• Aligns storage policies with global regulations.
• Provides flexibility for organizations to meet internal operational needs.
• Ensures defensible compliance by enforcing consistent retention rules.