Overview

Group recording profiles allow administrators to tailor recording settings for specific teams, departments, or compliance groups within a tenant.

Functionality

• Configurable at the group level.
• Overrides tenant defaults where necessary.
• Defines:
  • Compression and sampling preferences (e.g., stereo for transcription-heavy groups).
  • Retention policies (e.g., 7 years for trading desks, 90 days for customer service).
  • Legal hold applicability.
  • Playback permissions and audit logging requirements.
• Supports hybrid environments with different compliance needs across groups.

Compliance Significance

• Provides granular control to meet diverse regulatory requirements across departments.
• Ensures sensitive groups (e.g., traders, contact centers) have stricter policies.
• Balances compliance with operational efficiency by tailoring settings to group needs.