Industries
Call Recording Quality, Total Trust, and Best-in-Class Security: When it comes to compliance call recording, some things are universal.
Superior call
recording quality:
This is the data that feeds the AI-driven world.
TOTAL TRUST:
ISO 27001 and SOC 2 Type 2 certified, with a Microsoft-certified engineering stack, Premier Support, and expertise across major integration platforms.
Best-in-class
data security:
With password-less authentication and 3-layer encryption, your data is protected.
FINANCIAL SERVICES
Numonix IXCloud, Recite, and TRaaS solutions empower financial services firms—banks, investment firms, and insurers—to meet strict compliance, security, and efficiency demands.
Numonix helps financial services companies adhere to applicable regulations by securely capturing and managing interactions across voice, video, and digital channels. Numonix addresses critical needs such as data protection, auditability, and operational performance, enabling firms to maintain trust and streamline processes.
Regulations:
Dodd-Frank, MiFID II, GDPR,
PCI DSS, SEC 17A-4]
Key Features for Financial Services Clients
Data Security, Privacy, and Policy:
- 256-bit AES encryption (IXCloud, TRaaS) secures data by assigning a unique key to each call, ensuring that even if a client’s Azure environment were to be compromised that the call data file itself would still be unreadable, aligning with GDPR and PCI DSS.
- PCI compliance muting (IXCloud, TRaaS) conceals payment data,
- meeting PCI DSS standards.
- Custom recording rules (all solutions) capture trade-related communications for Dodd-Frank and MiFID II.
- ISO 27001 certification enhances security posture, ensures regulatory compliance, and builds customer trust.
- SOC 2 Type 2 accreditation provides robust security assurance, boosts customer confidence, and facilitates compliance readiness.
Data Sovereignty and Storage Flexibility (GDPR, MiFID II):
- Numonix utilizes Microsoft Azure, allowing you the flexibility to maintain data sovereignty through a network of global datacenters.
- TRaaS’s flexible storage (Azure BLOB, S3) meets jurisdictional requirements.
Comprehensive Interaction Capture (Dodd-Frank, MiFID II):
- TRaaS’s Teams-certified engine records meetings and calls, supporting Dodd-Frank compliance, including features that allow for a requested GDPR delete and that allow calls to be automatically set up for specific retention policies by group.
- Omnichannel recording (Recite, IXCloud) captures voice, video for MiFID II trade reconstruction.
Auditability and Dispute Resolution (Dodd-Frank, MiFID II, GDPR):
- IXCloud’s speech analytics enables audit-ready retrieval for MiFID II’s retention rules – including features that allow visibility into activity in a specific call record – who has accessed it, played it back, emailed it, shared it, added or removed a note, or placed on legal hold.
- Recite’s search and permission controls support GDPR-compliant dispute resolution.
User Experience:
- Intra Sync allows all user provisioning to be done in Microsoft Active Directory using preset playback permissions – all provisioning is done in one place, saving considerable time and effort and limiting admin access.
- Transcription-as-a-Service keyword search allows the user to quickly find relevant call information.
HEALTHCARE
Numonix IXCloud, Recite, and TRaaS solutions enable healthcare organizations—hospitals, clinics, and telehealth providers—to ensure compliance, protect patient privacy, and enhance care delivery.
Numonix’s suite of call recording solutions address stringent requirements by securely capturing and managing patient interactions across voice, video, and digital channels, supporting auditability and
operational efficiency.
Regulations:
HIPAA, GDPR, and PCI DSS
Key Features for HEALTHCARE Clients
Patient Data Privacy, Security, and Policy
- 256-bit AES encryption (IXCloud, TRaaS) safeguards patient data, meeting HIPAA and GDPR standards.
- PCI compliance muting (IXCloud, TRaaS) conceals payment details, ensuring PCI DSS compliance.
- Recite’s sensitive data concealment prevents unauthorized exposure or downloading, roles based access, playback permissions and reasons, supporting HIPAA.
- ISO 27001 certification enhances security posture, ensures regulatory compliance, and builds customer trust.
- SOC 2 Type 2 certification provides robust security assurance, boosts customer confidence, and facilitates compliance readiness.
Data Sovereignty and Flexible Storage
- Numonix utilizes Microsoft Azure, allowing you the flexibility to maintain data sovereignty through a network of global datacenters.
- TRaaS’s storage options (Azure BLOB, S3) meet jurisdictional regulations.
Comprehensive Interaction Capture for Telehealth
- Omnichannel recording (IXCloud, Recite) documents telehealth and patient inquiries for HIPAA recordkeeping.
- TRaaS’s Teams-certified engine captures virtual appointments, supporting HIPAA compliance.
Auditability and Dispute Resolution
- IXCloud’s speech analytics enables rapid audit retrieval for HIPAA compliance.
- Recite’s search and permission controls facilitate GDPR-compliant dispute resolution.
- Dispute resolution: scheduling, billing collections, and other administrative tasks can be captured in a secure, compliant environment.
User Experience:
- Flexible device compatibility within the Teams environment allows providers using tablets or other Teams certified devices to take notes while mobile in a secure, compliant environment.
- Transcription-as-a-service gives providers the ability to transcribe patient notes in a secure, HIPAA compliant environment.
GOVERNMENT
Numonix IXCloud, Recite, and TRaaS solutions equip government agencies—federal, state, and local—with tools to meet rigorous compliance, security, and efficiency demands.
Numonix addresses critical needs such as data protection, auditability, and operational continuity, enabling agencies to maintain public trust and streamline mission-critical processes.
Regulations:
FISMA, HIPAA, GDPR, and PCI DSS.
Key Features for GOVERNMENT Clients
Data Security, Privacy, and Policy
- 256-bit AES encryption (IXCloud, TRaaS) protects sensitive data, meeting FISMA and HIPAA standards.
- PCI compliance muting (IXCloud, TRaaS) conceals payment details, ensuring PCI DSS compliance.
- Recite’s sensitive data concealment prevents unauthorized access, supporting HIPAA and GDPR.
- ISO 27001 certification enhances security posture, ensures regulatory compliance, and builds customer trust.
- SOC 2 Type 2 accreditation provides robust security assurance, boosts customer confidence, and facilitates compliance readiness.
Data Sovereignty and Storage Control
- Numonix utilizes Microsoft Azure, allowing you the flexibility to maintain data sovereignty through a network of global datacenters.
- TRaaS’s flexible storage (Azure BLOB, S3) meets jurisdictional data regulations.
Comprehensive Interaction Capture
- Numonix utilizes Microsoft Azure, allowing you the flexibility to maintain data sovereignty through a network of global datacenters.
- TRaaS’s Teams-certified engine records virtual meetings, ensuring FISMA-compliant documentation.
Auditability and Accountability
- IXCloud’s speech analytics enables rapid audit retrieval for FISMA compliance.
- Recite’s search and permission controls facilitate GDPR-compliant accountability.
CONTACT CENTER
Numonix IXCloud, Recite, and TRaaS solutions empower contact centers—across industries like retail, telecom, and customer service—with tools to enhance agent performance, ensure compliance, and improve customer experience.
Numonix addresses key needs such as quality management, data security, and operational efficiency, enabling contact centers to deliver exceptional service while meeting regulatory and customer expectations.
Regulations:
GDPR, PCI DSS, and CCPA.
Key Features for CONTACT CENTER Clients
Data Security, Privacy, and Policy
- 256-bit AES encryption (IXCloud, TRaaS) protects customer data, meeting GDPR and CCPA standards.
- PCI compliance muting (IXCloud, TRaaS) conceals payment details, ensuring PCI DSS compliance.
- Recite’s sensitive data concealment prevents exposure of personal information, supporting GDPR and CCPA.
- ISO 27001 certification enhances security posture, ensures regulatory compliance, and builds customer trust.
- SOC 2 Type 2 accreditation provides robust security assurance, boosts customer confidence, and facilitates compliance readiness.
Flexible Storage for Compliance
- Numonix utilizes Microsoft Azure, allowing you the flexibility to maintain data sovereignty through a network of global datacenters.
- TRaaS’s storage options (Azure BLOB, S3) meet jurisdictional data retention requirements.
Comprehensive Interaction Capture
- Omnichannel recording (IXCloud, Recite) captures voice, video, supporting GDPR’s recordkeeping needs.
- TRaaS’s Teams-certified engine records customer interactions, ensuring PCI DSS-compliant documentation.
Quality Management and Dispute Resolution
- Recite’s scorecards and 50 modifiable reports optimize agent performance, reducing compliance risks.
- IXCloud’s speech analytics enables quick retrieval for dispute resolution, aligning with GDPR and CCPA.
Collections Agencies
Numonix IXCloud, Recite, and TRaaS solutions enable collections agencies to navigate strict compliance, secure sensitive debtor data, and optimize operations.
Numonix addresses critical needs such as data protection, dispute resolution, and agent efficiency, helping agencies maintain trust and improve recovery rates.
Regulations:
FDCPA, GDPR, PCI DSS, CCPA, TCPA, Notification of Recording (State level).
Key Features for COLLECTIONS AGENCIES Clients
Data Security, Privacy, and Policy
- 256-bit AES encryption (IXCloud, TRaaS) secures debtor data, aligning with GDPR and CCPA.
- PCI compliance muting (IXCloud, TRaaS) conceals payment details, meeting PCI DSS standards.
- Recite’s sensitive data concealment prevents exposure of personal info, supporting FDCPA and GDPR.
- ISO 27001 certification enhances security posture, ensures regulatory compliance, and builds customer trust.
- SOC 2 Type 2 accreditation provides robust security assurance, boosts customer confidence, and facilitates compliance readiness.
Flexible Storage for Compliance
- Numonix utilizes Microsoft Azure, allowing you the flexibility to maintain data sovereignty through a network of global datacenters.
- TRaaS’s storage options (Azure BLOB, S3) meet jurisdictional data retention requirements.
Comprehensive Interaction Capture
- Omnichannel recording (IXCloud, Recite) captures voice, video, supporting FDCPA’s recordkeeping rules.
- TRaaS’s Teams-certified engine records debtor calls, ensuring GDPR-compliant documentation.
Dispute Resolution and Auditability
- IXCloud’s speech analytics enables quick retrieval for FDCPA dispute resolution.
- Recite’s search and permission controls support GDPR and CCPA-compliant audits.
User experience
- Search by comment and keyword (IXCloud, Recite) simplifies record retrieval, saving time and effort.
- Numonix’s broad range of integrations future proofs your IT infrastructure and protects your legacy assets.
EDUCATION
Numonix IXCloud, Recite, and TRaaS solutions empower educational institutions—universities, K-12 schools, and online learning platforms—to ensure compliance, secure sensitive data, and enhance communication.
Numonix addresses key needs such as student privacy, auditability, and operational efficiency, fostering trust and supporting effective education delivery.
Regulations:
FERPA, GDPR, and PCI DSS.
Key Features for EDUCATION Clients
Data Security, Privacy, and Policy
- 256-bit AES encryption (IXCloud, TRaaS) protects student data, meeting FERPA and GDPR standards.
- PCI compliance muting (IXCloud, TRaaS) conceals payment details, ensuring PCI DSS compliance.
- Recite’s sensitive data concealment prevents exposure of personal info, supporting FERPA and GDPR.
- ISO 27001 certification enhances security posture, ensures regulatory compliance, and builds customer trust.
- SOC 2 Type 2 accreditation provides robust security assurance, boosts customer confidence, and facilitates compliance readiness.
Flexible Storage for Compliance
- Numonix utilizes Microsoft Azure, allowing you the flexibility to maintain data sovereignty through a network of global datacenters.
- TRaaS’s storage options (Azure BLOB, S3) meet jurisdictional data requirements.
Comprehensive Interaction Capture
- Omnichannel recording (IXCloud, Recite) captures voice, video for student services, supporting FERPA recordkeeping.
- TRaaS’s Teams-certified engine records virtual classes or meetings, ensuring GDPR-compliant documentation.
Auditability and Dispute Resolution
- IXCloud’s speech analytics enables rapid retrieval for FERPA audits.
- Recite’s search and permission controls facilitate GDPR-compliant dispute resolution.
Administration and Campus Security
- Student intake processes can be safely and securely captured in a compliant, auditable manner in a secure environment.
- Fundraising calls can be captured to monitor and store financial pledges in a compliant and secure manner.
- Campus security incoming and outgoing calls for assistance can be recorded and retained in a compliant, secure environment.
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