Agent Notes/Reference Tagging
Agent Notes/Reference Tagging
Agent Notes/Reference Tagging
RECITE’s Agent Notes and Reference Tagging feature enables users to input live searchable notes during a call as well as tag calls with unique references. This allows for grouped searching of calls with common tag references.
Features:
▸ Included with all RECITE versions — no additional licensing is required.
▸ Insert notes during calls – notes saved at a time instant in the call are searchable
▸ Insert reference tags to add unique identifiers to interactions and relate multiple interactions to each other
▸ Search related interactions using key words or tags
Meet Regulatory Compliance
▸ Record calls and interactions for compliance and liability protection
▸ Reduce risks associated with regulatory compliance and information security
▸ Encrypt recordings of customer interactions to meet security standards
▸ Mask sensitive information to comply with PCI and other regulations
▸ Securely share interaction recordings
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