Agent Notes/Reference Tagging
Agent Notes/Reference Tagging
Knowing exactly who said what and when can mean the difference between winning and losing important cases. Consistent liability protection and providing responsive client services helps maintain a reputation.
Agent Notes/Reference Tagging
RECITE’s Agent Notes and Reference Tagging feature enables users to input live searchable notes during a call as well as tag calls with unique references. This allows for grouped searching of calls with common tag references.
Reasons to use agent notes and reference tagging:
▸ Reasons to use agent notes and reference tagging:
▸ Group and track related interactions to see “the whole story”
▸ Save valuable time by locating calls faster and easier
▸ Tag and easily search call recordings using the same customer codes that you utilize in your CRM solution
Features:
- ▸ Included with all RECITE versions — no additional licensing is required.
- ▸ Insert notes during calls – notes saved at a time instant in the call are searchable
- ▸ Insert reference tags to add unique identifiers to interactions and relate multiple interactions to each other
- ▸ Search related interactions using key words or tags
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What Clients Are Saying...
"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support."
“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!”
“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.”
“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.”
“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.”
“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.”
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