Chat Recording
Chat Recording
RECITE includes the ability to capture, catalog and archive available Chat/IM.
Chat Recording
RECITE’s chat recording features include the ability to capture, catalog and archive available Chat/IM.
Features:
▸ Add-on module licensed per user
▸ Monitor live chat sessions to see real conversations as they happen
▸ Required in order to monitor targeted agents chat/IM in the live monitoring panel
▸ Record and store chat/IM in a central location for easy access
Reasons to use Chat/IM Recording:
▸ Gain an understanding of your agents’ productivity and communication skills
▸ Comply with industry regulations
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What Clients Are Saying...
"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support."
“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!”
“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.”
“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.”
“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.”
“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.”
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