Cisco Call Recording

Cisco Call Recording

Integrations with Cisco

RECITE tightly integrates with Cisco UCCX and Cisco UCCE in both Automatic Call Recording and flexible Passive Span Port Call Recording configurations.

RECITE Meets Your Interaction Recording Needs:

▸ Automatic recording of users / devices via Cisco BIB or Passive via Port Mirroring
▸ Centralized recording of Internal, PSTN & Conference
▸ Easily follow the call to understand the customer’s real experience
▸ Single, Multi-Site, Regional and Geographic deployments
▸ SharePoint & Azure cloud integrations for superior archiving and storage

Easy Recording of Cisco:

1. Using Cisco BIB active integration, the CM delivers the speech (two RTP streams) to the recording server through a Session Initiation Protocol (SIP) trunk established between the Unified Communications Manager server and RECITE.
a. Optionally configure a recording tone to play to the agent, customer or both.
2. Using Port Mirroring, RECITE can passively decode a Cisco Skinny or SIP endpoints
a. No option for recording tone in passive environment

Why RECITE for Cisco:

▸ It’s affordable. Concurrent based recording licenses with no forklift upgrades.
▸ It’s easy to install and manage. A typical install can be done in less than 1 day.
▸ It’s versatile. Record other telephony environments from the same RECITE solution.
▸ It’s flexible. Deploy on a Physical or Virtual (VMware or Hyper-V) server.

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