Compliance Masking
Compliance Masking
“RECITE MasC Module conceals sensitive customer information that is disclosed during recording of voice and screen interactions.”
Compliance Masking
RECITE MasC Module conceals sensitive customer information that is disclosed during recording of voice and screen interactions. All sensitive information is rendered unplayable and inaccessible by any member of the organization. The Compliance Module supports PCI, HIPAA and other accepted compliance standards.
Features:
▸ Add-on module licensed per concurrent channel
▸ Mask sensitive information with an agent start/stop button and custom timeout (standard)
▸ Mask the entire call with the click of a button
▸ Automatic masking available on request – requires professional services
Compliance Masking
▸ Comply with industry regulations
▸ For internal compliance, mask sensitive information to completely restrict playback
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What Clients Are Saying...
"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support."
“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!”
“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.”
“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.”
“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.”
“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.”
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