Energy and Utility Companies

Energy and Utility Companies

Enhance Your Customer Experience

▸ Train staff to deliver exceptional telephone customer service
▸ Reveal and resolve skill gaps in performance

Improve Your Bottom Line

▸ Record verification of service requests, account activations/terminations
▸ Resolve Misunderstandings and Disputes
▸ Record receivables for billing questions and inquiries

Verification in Case of Outages and Disasters

▸ Record calls of outage reports and service crew dispatch
▸ Record disaster response for liability protection

Meet Regulatory Compliance

▸ Record trading interactions
▸ Enable compliance recording for collections
▸ Mask sensitive information to comply with regulations
▸ Record calls and interactions for liability protection and defense
▸ Securely share recorded interactions

Maintain and Protect Your Business Reputation

▸ Ensure staff training on accepted policies
and procedures
▸ Monitor live agent interactions
▸ Easily evaluate agents and provide situational training

Meet Regulatory Compliance

▸ Record calls and interactions for compliance and liability protection
▸ Reduce risks associated with regulatory compliance and information security
▸ Encrypt recordings of customer interactions to meet security standards
▸ Mask sensitive information to comply with PCI and other regulations
▸ Securely share interaction recordings

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Let us show you how simple it is