Energy and Utility Companies
Energy and Utility Companies
Enhance Your Customer Experience
▸ Train staff to deliver exceptional telephone customer service
▸ Reveal and resolve skill gaps in performance
Improve Your Bottom Line
▸ Record verification of service requests, account activations/terminations
▸ Resolve Misunderstandings and Disputes
▸ Record receivables for billing questions and inquiries
Verification in Case of Outages and Disasters
▸ Record calls of outage reports and service crew dispatch
▸ Record disaster response for liability protection
Meet Regulatory Compliance
▸ Record trading interactions
▸ Enable compliance recording for collections
▸ Mask sensitive information to comply with regulations
▸ Record calls and interactions for liability protection and defense
▸ Securely share recorded interactions
Maintain and Protect Your Business Reputation
▸ Ensure staff training on accepted policies
and procedures
▸ Monitor live agent interactions
▸ Easily evaluate agents and provide situational training
Meet Regulatory Compliance
▸ Record calls and interactions for compliance and liability protection
▸ Reduce risks associated with regulatory compliance and information security
▸ Encrypt recordings of customer interactions to meet security standards
▸ Mask sensitive information to comply with PCI and other regulations
▸ Securely share interaction recordings
