RECITE On-Premises Recording Interaction Recording Solution

On-Premises | Analytics | Quality Management

Record and Review Your Interactions Your Way

RECITE securely records all modalities, including video, screen sharing and chat/IM as well as all audio call scenarios, including PSTN, federated and Meetings. It is customizable to the way you want to record and view your interaction recordings.

All-in-One Interaction Recording and Quality Management Suite

RECITE’s all-in-one interaction recording solution and Quality Management Suite enables you to evaluate and elevate employee performance, ensure compliance, and truly understand your customer.

Regulatory Compliance with PCI-DSS, HIPAA, BASLII, and more

To ensure compliance with regulations, RECITE has built-in safeguards, including muting and masking of sensitive information as well as 256-bit encryption.

Valuable Insights into Your Employee-Customer Interactions

RECITE enables access to real-life interactions and data analytics to see what’s working – and what’s not – empowering you to elevate your employee performance to drive customer satisfaction.   

OUR FEATURES

Valuable Intelligence at Your Fingertips

With powerful data at your fingertips, you can make faster, better business decisions, accelerate sales, enhance customer engagement, elevate customer service, mitigate risks and resolve disputes, all while meeting compliance requirements.

• Call and meeting recordings deliver powerful insights into your employee-customer interactions.
• Video Recording of video-based interactions deliver the “big picture” of your customer service.
• Screen Recording of the agent’s desktop is synchronized to the audio recording to provide a comprehensive view of the customer interaction.
• Chat/IM Recording capabilities deliver additional insights into the customer experience.

• Multi-browser capable, no need to rely on Internet Explorer or Silverlight
• More streamlined administrative features, including the management of  team members
• No more Cache Time-out – with search features to better manage your data

• Customizable to Record Your Way
  • RECITE features an intuitive dashboard with 80 customizable widgets, 100 replay permission levels, 8 recording modalities, 50 canned and modifiable reports and 4 types of built-in storage support.

• Easy-to-Deploy, Use and Manage
  • RECITE makes it easy to deploy, use and manage your interactions. Scale from five to 500,000 users, regionally, nationally or globally.

• Secure Solution Meets Compliance
  • RECITE’s built-in security includes 256-Bit encryption. Users can access and retrieve Web-based recordings for easy, secure sharing of files (.WAV format).

• Rich Set of Contact Center Features
  • RECITE’s contact center features including Live Monitoring for on-the-spot agent training; Agent Notes and Reference Tagging for easy search; and Customizable Dashboards to view real-time metrics.

Let us show you how simple it is

Request Demo

INTEGRATIONS:

Integration With Your Business Communication Solution

RECITE integrates with virtually every available PBX and Unified Communications platform. It is compatible with leading CRM platforms, including:  

Allworx

Asterisk

Avaya

Broadsoft

Cisco

Cisco

Digium Switchbox

iCOM

Microsoft

Mitel

NEC

Panasonic

Ribbon

Samsung

Sangoma

ShoreTel

Siemens

Toshiba

Optional Hybrid Cloud/Premises Solution

RECITE is also available as part of a hybrid cloud/premises interaction recording solution when paired with Numonix’s IXCloud. For more information, visit: