RECAP (API)

“The RECITE RECAP API is a fully featured, flexible tool that can be used to integrate the recording solution with virtually any external third-party software.”

RECAP Application Programming Interface (API)

The RECITE RECAP API is a fully featured, flexible tool that can be used to integrate the recording solution with virtually any external third-party software that can communicate over TCP/IP.

API Features:

▸ Includes intuitive sample demo application to assist developers with API integration
▸ Enables client applications to control and access various RECITE system functions
▸ Provides ability to query RECITE system entities for a variety of actions, including data retrieval, add, update, and delete actions
▸ Includes provisioning API for RECITE Service Provider Edition
▸ APIs are available for REST and WCF/Soap clients
▸ Not Included with all RECITE versions

Benefits:

▸ Streamline and improve the business process by integrating the RECITE recording solution with your existing and future applications
▸ Quick turn-around on integration work
▸ Reduce professional service charges by using the API sample demo application
▸ Improve productivity by being able to play back and view recorded interactions through your CRM solution

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What Clients Are Saying...

"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support." five star rating

“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!” five star rating

“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.” five star rating

“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.” five star rating

“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.” five star rating

“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.” five star rating

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RECAP (API)

RECAP (API)

RECAP Application Programming Interface (API)

API Features:

Benefits:

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What Clients Are Saying...

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