Skype for Business
Skype for Business
“Skype for Business Recording & Compliance: Ensuring Secure Communication and Regulatory Adherence.”
Skype for Business Recording & Compliance
RECITE provides Skype for Business Recording for all versions of Microsoft Skype for Business formerly known as Microsoft Lync. A Microsoft partner, Numonix was one of the first companies to bring Skype for Business recording solution to market.
RECITE Meets Your Interaction Recording Needs
- Certified solution listed on Microsoft Certified applications page
- Centralized recording of Internal, PSTN, Conference, Remote Agent, Mobile or Federated Voice, Video and Chat conversations.
- Single, Multi-Site, Regional and Geographic deployments
- On Premise or Cloud Based Multi-Tenant or Virtual Dedicated Service Provider solution
- Convenient Record & Playback from Skype for Business or Lync Client
- Support for all Skype for Business / Lync codecs
- SharePoint & Azure cloud integrations for superior archiving and storage
Recording Skype for Business is a two-step process:
1. RECITE captures each modality META data via trusted application installed on FE, SBS or SBA
2. RECITE captures the media corresponding to the conversation via the Media Relay or Edge Server
Why RECITE:
- It’s affordable. Concurrent based recording licenses with no forklift upgrades.
- It’s easy to install and manage. A typical install can be done in less than 1 day.
- It’s private. Keep your calls on your private network and reduce the impact to network bandwidth using our proprietary Media Relay technology.
- It’s versatile. Record other telephony environments from the same RECITE solution.
- It’s compatible. Every leading UC vendor on the market is supported, as well as all Certified SBA vendors.
Recording using Microsoft Compliance Recording API
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What Clients Are Saying...
"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support."
“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!”
“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.”
“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.”
“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.”
“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.”
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