Switchvox Call Recording

Integration with Switchvox

RECITE’s interaction recording solution for Switchvox enables recording of all voice communication in the Enterprise or Cloud. RECITE delivers peace of mind assurance that it can handle any signaling or media codec type configured to record any call type within the Switchvox environment – without compromising quality or performance.

RECITE Meets Your Interaction Recording Needs

▸ Easily record Switchvox Mobile App
▸ Recording of Trunk or Station side conversations
▸ Single, Multi-Site, Regional and Geographic deployments
▸ SharePoint and Azure cloud integrations for superior archiving and storage

Easy Recording of Switchvox:

Trunk Side:
▸ Passive TAP (T1, E1, J1 & Analog Trunks)
▸ Port mirror (SIP Trunk)

Station Side:
▸ Easily record via Port Mirror SIP Station side traffic

Why RECITE for Switchvox:

▸ It’s affordable. Concurrent based recording licenses with no forklift upgrades.
▸ It’s easy to install and manage. A typical install can be done in less than one day.
▸ It’s compatible. Every leading UC vendor on the market is supported.
▸ It’s flexible. Deploy on a Physical or Virtual (VMware for IP Only) server.
▸ It’s secure. Utilizes AES 256 bit encryption
▸ It’s compliant. SOX, PCI and HIPPA ready

What Clients Are Saying...

"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support."

“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!”

“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.”

“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.”

“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.”

“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.”

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Switchvox Call Recording

Switchvox Call Recording

Integration with Switchvox

RECITE Meets Your Interaction Recording Needs

Easy Recording of Switchvox:

Why RECITE for Switchvox:

What Clients Are Saying...

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