TDM Recording

TDM Types:

Digital Trunk (PRI/T1/E1)
ISDN/BRI

▸ When recording TDM environments, a physical connection is required for each trunk. Digital trunks accommodate multiple voice channels over one circuit.
▸ Line interface cards are used to interface with digital and analog trunks in order to record calls.
▸ The RECITE recorder gathers matching information via CTI or SMDR in order to provide detailed information about the recorded call, including date/time of call, extension information, agent information, caller ID and number dialed.
▸ Only calls passing through the trunks will be recorded, eliminating internal-to-internal calls.

There are two types of call recording for TDM trunks: Passive and Active Recording.

Passive Recording is completely transparent to a telephone system. A passive integration involves the recorder passively sniffing (monitoring) a network for audio and call information to copy to the recorder. There is no impact to the telephone system at all.

Active Recording involves a switch-level integration that requires additional data from a CTI application from the PBX or a third-party vendor. This additional data facilitates an extended set of call controls, delivering greater flexibility and functionality as a result of the interaction between the call recorder and the PBX.

What Clients Are Saying...

"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support."

“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!”

“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.”

“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.”

“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.”

“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.”

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TDM Recording

TDM Recording

TDM Types:

What Clients Are Saying...

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