Centralized Client Side Recorder for Skype Business
Skype for Business
Centralized Client-Side Recorder
RECITE CLIENT-SIDE SKYPE FOR BUSINESS CENTRALIZED RECORDING
RECITE Skype for Business recording is a desktop client that is easily and quickly loaded onto each computer you wish to record. Calls are stored centrally in your own data center, with all of the security, permissions, and profiles you need to protect sensitive customer data. Users cannot access local files or modify recordings. Demo Applications including source code samples for API syntax and XML parsing amongst other features including SEARCH, PROVISIONING and PLAYBACK.
BENEFITS
HOW RECITE HELPS YOU
With RECITE for Office365 Skype for Business recording, you’ll have central control over your recordings so they are always protected and securely archived for later replay. RECITE empowers your business in a variety of areas, including:
Customer service: Monitor calls to identify customer service gaps and agent skill deficiencies
Dispute resolution: Resolve he-said/she-said disputes by replaying the call for the customer
Order verification: Verify customer orders and verbal authorization
Learn more about the many benefits here.
View Our Short Video ( Bridging the Gap How to Record calls in Skype for Business )
Request a QuoteRequest a Demo
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What Clients Are Saying...
"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support."
“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!”
“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.”
“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.”
“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.”
“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.”
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