Mitel Call Recording

MITEL Application Note For Mitel MiVoice Connect!

RECITE Call Recording Configuration

Mivoice Connect Call Recording

RECITE’s flexible interaction recording solution for Mivoice Connect enables customers to choose the best option to fit their needs without compromising quality or performance. In addition, peace of mind assurance that RECITE can handle any signaling or media codec type configured to record any call type within the Mivoice Connect environment including but not limited to mobile and remote users.

RECITE Meets Your Interaction Recording Needs

▸ Support for T1, E1, J1, SIP, and MGCP
▸ Support for L16, G.722, G.711 & G.729a codecs
▸ Recording of Trunk or Station side conversations
▸ Single, Multi-Site, Regional and Geographic deployments
▸ SharePoint and Azure cloud integrations for superior archiving and storage

Easy Recording of Mivoice Connect:

TAPI WAV:
▸ Shoreware Remote software is installed on the RECITE server enabling RECITE to utilize TAPI WAV to receive the call events (META data) from the ShoreWare server and voice from the Mivoice Connect switches.
TAPI & Passive Tap / Port Mirroring:
▸ Shoreware Remote software is installed on the RECITE server enabling RECITE to receive TAPI
call events (META data) combined with Passive TAP (T1, E1, J1 Trunk) or Port Mirror (L16, MGCP)
Station side (Audio) to record the complete conversation
CDR & IP Trunk:
▸Utilizing CDR events from the Shoreware server (META data) and Passive (SIP) Trunk for Voice to record complete conversation
▸ No need for expensive Media Proxy ports to record SIP trunk side
Port Mirroring:
• Easily record via Port Mirror (L16, MGCP) Station side traffic (Meta data & Audio)

Why RECITE for Mivoice Connect:

▸ It’s affordable. Concurrent based recording licenses with no forklift upgrades.
▸ It’s easy to install and manage. A typical install can be done in less than one day.
▸ It’s compatible. Every leading UC vendor on the market is supported
▸ It’s flexible. Deploy on a Physical or Virtual (VMware or Hyper-V) server.
▸ It’s secure. Utilizes AES 256 bit encryption
▸ It’s compliant. SOX, PCI and HIPPA ready

If you are looking to record another Mitel MiVoice product, Recite offers active and passive integrations into the MiVoice Office 250, MiVoice MX-ONE, MiVoice 3300 and Mitel SX-200 platforms.

For more information, contact us.

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What Clients Are Saying...

"At Vital Communications, we have had the pleasure of working with the Numonix organization for many years. They are easy to work with, very responsive to our needs and offer fantastic support."

“Having RECITE integrated into our Lync solution has expanded our call recording capabilities, improving our order verifications and dispute resolution. And Numonix’s service is exceptional!”

“RECITE interaction recording enables us to ensure regulatory compliance and help resolve disputes. Its intuitive search tool makes it easy to quickly find and securely share the recordings.”

“RECITE has empowered CARS Inc. to become more profitable and productive than ever before. It’s completely changed how we manage our contact center, allowing us to do live call monitoring, resolve disputes, train our agents and meet regulatory compliance.”

“RECITE’s Web-based interface enables us to quickly and easily find specific call recordings. With an average of 5,000 calls per research project, easy access to recordings is essential to our success.”

“We chose RECITE to meet regulatory compliance, and it’s done so much more than that. It’s exceeded our expectations by helping to improve our customer service, better train our employees, and validate information from customer calls.”

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Mitel Call Recording

MITEL Application Note For Mitel MiVoice Connect!

Mivoice Connect Call Recording

RECITE Meets Your Interaction Recording Needs

Easy Recording of Mivoice Connect:

Why RECITE for Mivoice Connect:

Trusted By

What Clients Are Saying...

Let us show you how EASY it is

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