Although interaction recording software can be quite reasonable when you consider subscription pricing and a low total cost of ownership (TCO), … Read More
Author Archives: admin
Factors to Consider when Recording Skype for Business and Microsoft Teams
Now that it’s 2020, it’s time to consider recording your Skype for Business and Microsoft Teams interactions. You have contact center … Read More
How Long Should You Keep that Call Recording?
Recorded customer interactions, whether they are landline, VoIP, mobile or chat (e.g. Skype for Business), can be a real savior … Read More
Numonix Enhances Recording for MiVoice Connect to Support Mitel 400 Series IP Phones
“Many MiVoice Connect customers have approached us for a compatible recording solution for their newly purchased Mitel IP400 phones,” said … Read More
Contact Center 2020: Asset or Liability?
In the 1990s and early 2000s, the call center was a second-class citizen within an organization. There’s no refuting that. … Read More
Numonix Announces Collaboration with Microsoft for Teams Compliance Recording
“We welcome Microsoft’s invitation to collaborate on a compliance recording solution for Microsoft Teams with our versatile array of offerings,” says Michael … Read More
Are your Agents Really Listening to your Customers?
Are your contact center agents really listening to your customers or are they simply hearing them? It’s one thing to … Read More
Bringing Clarity to MiFID II/GDPR Call Recording
Bringing Clarity to MiFID II/GDPR Call Recording By now you’ve surely heard of MiFID II and GDPR – two new regulations … Read More
Numonix Exec Explains how voice Interaction Recording Elevates Customer Experiences
voip-info.org/news/numonix Voip-Info recently spoke with Evan Kahan, the Co-Founder and Chief Operating Officer at Numonix, to discuss the benefits of … Read More
