While these times are certainly unprecedented, some things must remain the same – namely customer data privacy, compliance and risk … Read More
Call Recording
Hidden Costs of NOT Recording Customer Calls
Although interaction recording software can be quite reasonable when you consider subscription pricing and a low total cost of ownership (TCO), … Read More
Factors to Consider when Recording Skype for Business and Microsoft Teams
Now that it’s 2020, it’s time to consider recording your Skype for Business and Microsoft Teams interactions. You have contact center … Read More
How Long Should You Keep that Call Recording?
Recorded customer interactions, whether they are landline, VoIP, mobile or chat (e.g. Skype for Business), can be a real savior … Read More
Contact Center 2020: Asset or Liability?
In the 1990s and early 2000s, the call center was a second-class citizen within an organization. There’s no refuting that. … Read More
Are your Agents Really Listening to your Customers?
Are your contact center agents really listening to your customers or are they simply hearing them? It’s one thing to … Read More
Numonix Wins 2017 Communications Solutions Product of the Year Award
Numonix Honored for Its Exceptional Innovation and Commitment to Improving the Customer Experience BOCA RATON, Fla., July 27, 2017 — … Read More
RECITE for Microsoft office 365 Customer magazine Award
Numonix Receives 2016 CUSTOMER Magazine Workforce Optimization Innovation Award for RECITE for Microsoft O365 Numonix Honored for Its Exceptional Innovation … Read More
Numonix Saddletree Research Kachina Award for RECITE
Numonix Receives Saddletree Research’s Kachina Award for RECITE Interaction Recording for Microsoft Office 365 Winner of Voice of the Customer … Read More
