How Long Should You Keep that Call Recording?
December 3, 2019
Recorded customer interactions, whether they are landline, VoIP, mobile or chat (e.g. Skype for Business), can be a real savior
Blog
Numonix Enhances Recording for MiVoice Connect to Support Mitel 400 Series IP Phones
October 23, 2019
“Many MiVoice Connect customers have approached us for a compatible recording solution for their newly purchased Mitel IP400 phones,” said
Contact Center 2020: Asset or Liability?
October 11, 2019
In the 1990s and early 2000s, the call center was a second-class citizen within an organization. There’s no refuting that.
Numonix Announces Collaboration with Microsoft for Teams Compliance Recording
September 11, 2019
“We welcome Microsoft’s invitation to collaborate on a compliance recording solution for Microsoft Teams with our versatile array of offerings,” says Michael … Read More
Are your Agents Really Listening to your Customers?
August 26, 2019
Are your contact center agents really listening to your customers or are they simply hearing them? It’s one thing to
Bringing Clarity to MiFID II/GDPR Call Recording
February 23, 2018
Bringing Clarity to MiFID II/GDPR Call Recording By now you’ve surely heard of MiFID II and GDPR – two new regulations
