Recorded customer interactions, whether they are landline, VoIP, mobile or chat (e.g. Skype for Business), can be a real savior … Read More
Numonix
Contact Center 2020: Asset or Liability?
In the 1990s and early 2000s, the call center was a second-class citizen within an organization. There’s no refuting that. … Read More
Are your Agents Really Listening to your Customers?
Are your contact center agents really listening to your customers or are they simply hearing them? It’s one thing to … Read More
Numonix Wins 2017 Communications Solutions Product of the Year Award
Numonix Honored for Its Exceptional Innovation and Commitment to Improving the Customer Experience BOCA RATON, Fla., July 27, 2017 — … Read More
Numonix Saddletree Research Kachina Award for RECITE
Numonix Receives Saddletree Research’s Kachina Award for RECITE Interaction Recording for Microsoft Office 365 Winner of Voice of the Customer … Read More
Skype for Business Certification
Numonix Awarded Skype for Business Certification From Microsoft for RECITE Interaction Recording Solution RECITE Was First-to-market With a Certified Recording … Read More
2016 Communications Solutions Product of the Year Award
Numonix’s RECITE for Skype for Business in Microsoft Office 365 Wins 2016 Communications Solutions Product of the Year Award RECITE … Read More
Numonix RECITE Service Provider Edition (SPE) Enables Compliant Multi-tenant Interaction Record
RECITE SPE Is Compatible With Most Available UC Platforms IT EXPO, FORT LAUDERDALE, Fla., Jan. 26, 2016 — … Read More
Numonix Announces RECITE 3.0 Interaction Recording Solution That Helps Boost Business Success a …
Numonix Announces RECITE 3.0 Interaction Recording Solution That Helps Boost Business Success and Ensure Compliance Compatible With All Versions … Read More
RECITE Receives a 2015 Communications Solutions Product of the Year Award
BOCA RATON, Fla., Sept. 2, 2015 — Numonix today announced that its RECITE® Skype® for Business (Lync®) Recording Solution has … Read More
